Welcome to the Refund and Returns Policy page of Kailynn Digital. We value your satisfaction and are committed to providing high-quality products and excellent customer service. This policy outlines our procedures regarding product returns, refunds, exchanges, and the conditions under which these services are offered. Please read this policy carefully before making a purchase, and do not hesitate to contact us if you have any questions or need further assistance.

Our Commitment to Customer Satisfaction

At Kailynn Digital, we strive to ensure that every product you purchase meets your expectations in terms of quality, functionality, and aesthetic appeal. However, if you experience any issues with your order, we are here to help resolve your concerns efficiently and fairly. Our goal is to process returns and refunds smoothly, maintaining transparency and integrity throughout the process.

Eligibility for Returns and Refunds

To qualify for a return, refund, or exchange, your request must meet the following conditions:

• The product was purchased directly from Kailynn Digital through our official website.
• The request is made within 30 days of the date of delivery.
• The product remains unused, undamaged, and in its original packaging with all tags and accessories intact.
• The product is not a custom or personalized order unless it is defective or damaged.

Non-Returnable Items

Certain items are non-returnable and non-refundable, including but not limited to:

• Items that have been used, altered, or damaged after delivery.
• Custom-made or personalized products.
• Sale or clearance items marked as “final sale.”
• Gift cards or downloadable content.

How to Initiate a Return

If you wish to return a product, please follow these steps:

1. Contact Our Support Team:
   Reach out to us via email at support@kailynndigital.store or call us at +1 623 210 3434. Provide your order number, details of the product, and the reason for return.

2. Receive Return Authorization:
   Once your request is reviewed and approved, we will issue a Return Merchandise Authorization (RMA) number along with detailed instructions on how to send the product back.

3. Pack the Product Properly:
   Ensure the product is securely packed in its original packaging, including all accessories, tags, and documentation.

4. Ship the Product:
   Send the package to the address specified in the RMA instructions. We recommend using a trackable shipping method as we are not responsible for lost or damaged returns during transit.

Return Shipping Costs

• If the return is due to our error (defective, damaged, or incorrect item), we will cover the return shipping costs.
• For other reasons, the customer is responsible for return shipping fees.
• Shipping costs are non-refundable and will be deducted from your refund if applicable.

Inspection and Processing of Returns

Upon receipt of your returned product, our team will inspect it to confirm it meets our return criteria. This process typically takes 5-7 business days. If approved, we will proceed with processing your refund or exchange.

Refunds

• Refunds will be issued to the original payment method used during purchase.
• Once processed, refunds generally take 7-10 business days to appear in your account, depending on your bank or payment provider.
• In cases where a partial refund is appropriate (e.g., for items with minor damages), we will specify the amount to be refunded.

Exchanges

If you wish to exchange a product for a different item, please contact us within the specified return window. Subject to availability, we will process the exchange once we receive the returned item. Additional charges or refunds may apply depending on the price difference.

Damaged or Defective Products

We take great care to ensure our products arrive in perfect condition. If you receive an item that is damaged, defective, or incorrect, please contact us immediately upon receipt. Provide photographs of the issue, and we will arrange for a replacement, repair, or full refund at no additional cost to you.

Cancellation Policy

Orders can be canceled within 24 hours of placement. To cancel an order, contact our support team as soon as possible. Once the order has been shipped, cancellation is no longer possible, and the standard return process applies.

Refund and Return Policy Summary

Contact Details for Returns and Refunds

If you have any questions, need assistance with a return, or wish to initiate a return request, please contact us:

Kailynn Digital
Address: 240 S Alarcon St, Prescott, AZ 86303, USA
Phone: +1 623 210 3434
Email: support@kailynndigital.store

Our dedicated customer service team is happy to assist you and ensure that your experience with Kailynn Digital remains positive and satisfactory.